Last updated: 17 August 2026
Jobika is a services marketplace that connects customers with local service providers in Kenya. This policy explains what personal data the Jobika customer app and the Jobika Pro app collect, why we collect it, who we share it with, and the choices and rights you have. It applies to both apps and our backend services. By using Jobika, you agree to this policy.
Who we are
Jobika (“we”, “us”, “our”) operates the Jobika platform. For any privacy question, or to exercise your rights, contact us at support@opus.cloud.or.ke.
Information we collect
- Account details — your name, phone number, and (for providers) the services you offer, your service area, and verification documents you submit for KYC.
- Location — customers’ approximate location to find nearby providers; a provider’s live location only while they are on an active job, so the customer can see them on the way. Provider location is collected through a foreground service that shows an ongoing notification, and stops when the job ends.
- Photos — images you attach to a booking or upload to a profile.
- Bookings & messages — booking details, timelines, ratings, and in-app chat messages between a customer and provider.
- Payments — the M-Pesa phone number used for a payment and the transaction result. Payments are processed by our payment gateway and Safaricom M-Pesa; we never see or store your M-Pesa PIN.
- Device & technical data — a push-notification token and basic device information needed to deliver notifications and keep the service secure.
How we use your information
- Create and manage your account and, for providers, verify your identity.
- Match customers with providers and manage bookings end to end.
- Show a provider’s live location to their customer during an active job.
- Process payments and payouts.
- Send booking updates and messages via push notification and SMS.
- Support safety, resolve disputes, prevent fraud, and meet legal obligations.
How we share information
- Between customer and provider — when a booking is made, the two parties share the name, phone number and, during an active job, the provider’s live location needed to complete the service.
- Service providers we rely on — Safaricom M-Pesa and our payment gateway (to process payments), our SMS provider (to send text messages), map providers (to show maps and locations), and Google Firebase (to deliver push notifications).
- Legal — where required by law or to protect the rights, safety and property of users and the public.
Location data important
Provider location is used to power live job tracking. It is collected only while a job is active (en route or in progress) and is visible to the assigned customer for that job. Providers can turn location sharing off from their device at any time; doing so means the customer will not be able to track them. We keep the location trail of a completed job as evidence in case of a dispute.
Data retention
- In-app chat messages are relayed and removed from our servers once delivered; your own copy stays on your device.
- Booking, payment and location-trail records are kept as long as needed to run the service, resolve disputes and meet legal and tax obligations.
- Account information is kept until you delete your account.
Your rights and choices
- Access & correction — view and edit your profile in the app.
- Deletion — delete your account at any time from Profile → Delete my account. This permanently removes your account and signs you out. Some records may be retained where the law requires.
- Notifications — turn push notifications on or off from the app’s settings.
- Location — control location permission from your device settings.
These rights are provided in line with Kenya’s Data Protection Act, 2019.
Security
We protect your data with encryption in transit, access controls, and secure handling of credentials. No system is perfectly secure, but we work to keep your information safe.
Children
Jobika is intended for users aged 18 and over. We do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected here with a new “last updated” date.
Contact us
Questions or requests about your data? Email support@opus.cloud.or.ke.